You Get No Credit For Clean Light Fixtures

A stroll through the lobby of my office revealed three light fixtures, specifically chandeliers, which had accumulated "dust bunnies" inside them. For patients sitting in the lobby waiting for their dental appointments, these dirty fixtures were clearly visible. I realized that these unkempt light fixtures could reflect poorly on our office, signaling uncleanliness and a lack of attention to detail.

After the patients left for the day, I got out a ladder, climbed up, and cleaned the chandeliers. The process involved thorough washing, drying, and reassembly, taking about 30 minutes to complete. Once finished, the chandeliers looked much better.

This experience got me thinking. Patients might not notice a clean fixture, but they will certainly spot a dirty one. While we may not receive credit for regular upkeep, we definitely get points deducted for anything that seems off.

Running a tight ship is essential. Even if it's just for defensive reasons, do it. Do it for the pride of ownership and to ensure that your environment is congruent with who you are. In the end, this attention to detail creates an environment that feels right to everyone.

By focusing on these small details, we can maintain an atmosphere of professionalism and care that our patients will appreciate, even if they don't consciously recognize it. It's about creating a space that feels clean, welcoming, and reflective of the high standards we set for our practice.